Complaints
We are sorry that you have found yourself in a situation where you need to resolve a product complaint.
We will try to make the complaint process as pleasant as possible and keep you informed.
We will guide you through the process of claiming your goods in four easy steps
- Log in to your account. Not registered? No problem, you can retrieve your order using its number.
- Select the product you need to claim.
- Fill in the details about the problem and choose the way we can resolve the complaint to your greatest satisfaction.
- Send the goods back to our address.
If you require assistance, give us a call on +420 483 704 735 or send us an email to legnex@legnex.com.
Back to online shopHow can I complain about the goods?
For a simple and quick complaint, please fill out the online complaint form above. If you purchased as a logged-in customer, you will see all the goods that are still under warranty in the form. After filling out the form, you will see all the necessary information for complaining about the goods and sending them back.
How can I check the status of my claim?
Once the goods arrive at our premises, you will receive a confirmation email from us. We have 30 days to resolve everything and inform you of the outcome of the complaint. However, we always try to do this as soon as possible.